The sale drawer

Every row in Activity opens a drawer at the side of the page. Read top to bottom, it answers three questions in order: how much, where is it now, and why that amount.

How much#

At the top: the product, its order number, and its stage, here Paid. Under it, in large type, the Vendor's share: what this sale earned the vendor. Beside the vendor's name are the consignor rate it was worked out at and how many sold.

A refund reads Comes off their share instead, and an opening balance reads Amount.

The vendor's name is a link to their page. Ask about this opens your conversation with them, with this sale pinned to your next message, so they know exactly which sale you mean. See Messages and Ask about this.

Where it is now#

The Timeline opens with a line of four stages: Sold, Scheduled, To pay and Paid. A filled dot is a stage reached, with its day. A ringed dot is the stage it's waiting on; amber means a hold stopped it there, like "Until it ships". A hollow dot is still ahead, with the earliest day it can happen.

While a sale is On hold, a fifth stage, On hold, sits between Sold and Scheduled, with what it waits for.

Under the stages is everything that happened, oldest first: when it sold, shipped, landed and was paid, and any refund or hold along the way. Days still to come are at the bottom, greyed. See A sale's timeline.

Why that amount#

Calculation opens with the full working: list price, discounts, tax, revenue, the consignor rate, the vendor's share and your share. Show less folds it to the bottom lines; Show all opens it again.

Tax, shipping and tips are listed as not shared, so the working accounts for every dollar on the order line. See How a sale is worked out.

Moving around#

• The arrows at the top step to the record above or below in your list, without closing the drawer.
• Open links under the working go to the vendor's page, the payout it was paid on, or the order in Shopify.
• Close the drawer and you're back where you were in the list. Your browser's back button does the same.

The drawer has its own address, so you can copy the link and send it to a colleague. They'll need to be signed in to your store to open it.

Your own products#

A product with no vendor in Shopify is yours. Its drawer is short: Vendor: Your own product, the revenue, and the day. "This product has no vendor in Shopify. The sale is yours, and nobody is owed for it." See Set up vendors.

When it looks wrong#

The share is not what I expected#

Read the Calculation from the top. The usual causes:

• A discount. On a share of revenue, the vendor's share is worked out after discounts. A 10% order discount takes 10% off both shares.
• Another rate row. The consignor rate line names the row the sale took, like a collection or a price range. See Rate rows and the Default.
• The rate changed. A sale keeps the consignor rate it was sold under. A change you made afterwards applies only to later sales. See Change a consignor rate.

If the working is right but the terms aren't, correct it with an adjustment. See Adjustments and corrections.

Common questions#

Can I change the amount on a sale?

Not on the sale itself. Its working is kept as it was. Add an adjustment for the difference, with a reason. See Adjustments and corrections. More

Does the vendor see the same drawer?

They see the same sale, the same timeline and the same working, up to their share. They don't see your share. More

Why is there no Ask about this button?

It shows only to someone who can send messages, so not to a Viewer. More