Adjustments and corrections

In short

Most lines on a payout are sales and refunds from Shopify. The rest are lines a person added, each with a name and a reason: charges, bills paid directly, items lost or damaged, goodwill refunds, adjustments and money owed from before. Nothing recorded is ever rewritten; a mistake is put right with a line of its own.

AdminIn the app: Vendors, then a vendor, then Money

A vendor's payout is mostly sales and refunds, worked out from Shopify. Everything else on it is a line someone added on purpose, with the person's name and their reason in the record. That's what makes a payout easy to explain months later.

Lines that aren't sales#

The line reads	What it is	Where it comes from
A charge's name, like Booth rent	Money they owe you	Charges and bills
Charge taken back	A charge given back	Take back, on their Money tab
Bill paid to the shop	They paid a bill directly, so the payout doesn't take it again	Record money received, in Owed to you
Bill payment undone	That payment was a mistake; the bill is open again	Undo payment, on the bill
Lost or damaged	You owe them for an item lost in your care	Items in the store
Goodwill refund	Their part of a refund no product explains	Activity › Needs attention
Adjustment, with your reason	An amount you added or took off by hand	Add an adjustment, below
Adjustment	A refund on a sale from before your record, taken off	Activity › Needs attention
Opening balance	Money owed from before your record started	Owed from before, below

Each opens like a sale, with a timeline that says what happened, when, and who did it.

Add an adjustment#

For anything no other button covers: a mispriced item, a sale counted under the wrong vendor, money paid twice, a refund the store decides to cover. On a vendor's Money tab:

Press Add an adjustment under Toward their next payout. While that line is closed, press Add at its end instead, then An adjustment.
Type the Amount. Put a minus in front to take money off.
Pick the Date it's for. Today is filled in.
Write the Reason, like "Mug priced at $28.00, sold at $18.00". The vendor reads it on their payout.
Add notes under Anything else; only you and your team see those.
Press Add adjustment.

It goes on their next payout as Adjustment, named by your reason, with "Added to your share" or "Taken off your share" under it. Until a payout carries it, Remove takes it off. Once it's on a payout, it stays; put a mistake right with another adjustment.

Example Alder Ceramics' mug was tagged $18.00 instead of $28.00. At their 60% that's $6.00 they should have earned. Add an adjustment of 6.00 with the reason "Mug priced at $28.00, sold at $18.00", and their next payout carries it.

Owed from before#

When you started, you may have owed some vendors for sales from before your Record start day. That's an opening balance. On a vendor's Money tab:

Press Owed from before under Toward their next payout, or Add at the end of the closed line, then Owed from before.
Type the Amount. "Put a minus in front if they owe you."
Pick Owed since: today or an earlier day.
Say Why, like "Carried over from our old spreadsheet". Add notes under Anything else; only you and your team see those.
Press Add it.

It goes on their next payout as Opening balance. Until a payout carries it, Remove takes it off: "To change the amount, remove this and add it again." Once it's on a payout, it stays.

Putting a mistake right#

Nothing recorded is rewritten. You add a line that corrects it, and both stay in the record.

The mistake	Put it right with
A payment recorded wrong	Void it and record it again. See Record a payment
A charge that shouldn't have been made	`Take back` that day. See Charges and bills
A bill marked paid by mistake	`Undo payment` on the bill. "The record keeps both the payment and the undo."
An item marked lost by mistake	`Undo` the mark. Its payment is taken back too
An opening balance or adjustment with the wrong amount	Remove it and add it again, if no payout carries it yet; once one does, add an adjustment for the difference
A consignor rate that was wrong	Change it. Later sales use the new rate; past sales keep theirs. Add an adjustment for the difference on the past ones. See Change a consignor rate
A sale under the wrong vendor	See Finding a sale

Who can add them#

Only an Admin. A Viewer sees every line and its reason, but can't add or remove one.

Common questions#

Can I edit a sale's amount directly?: No. A sale's working is kept as it was. Add a line for the difference, so the record shows both. More
Does the vendor see the reason I type?: They see the line's name, like Booth rent or Opening balance. The notes under Anything else are only for your team. More
Why can't I remove a line that's on a payout?: A landed payout is a record you both rely on. Add a correcting line instead, and both stay visible. More

Thanks. We read every answer.

Checked against VendorDue on 8 Oct 2026. What's new