# Adjustments and corrections

Sales > How a sale moves · Guide · https://vendordue.com/docs/adjustments

**In short:** Most lines on a payout are sales and refunds from Shopify. The rest are lines a person added, each with a name and a reason: charges, bills paid directly, items lost or damaged, goodwill refunds, adjustments and money owed from before. Nothing recorded is ever rewritten; a mistake is put right with a line of its own.

Who: Admin. Where: Vendors > a vendor > Money.

A vendor's payout is mostly sales and refunds, worked out from Shopify. Everything else on it is a line someone added on purpose, with the person's name and their reason in the record. That's what makes a payout easy to explain months later.

## Lines that aren't sales

| The line reads | What it is | Where it comes from |
| --- | --- | --- |
| A charge's name, like **Booth rent** | Money they owe you | [Charges and bills](https://vendordue.com/docs/charges-and-bills) |
| **Charge taken back** | A charge given back | Take back, on their Money tab |
| **Bill paid to the shop** | They paid a bill directly, so the payout doesn't take it again | Record money received, in [Owed to you](https://vendordue.com/docs/owed-to-you) |
| **Bill payment undone** | That payment was a mistake; the bill is open again | Undo payment, on the bill |
| **Lost or damaged** | You owe them for an item lost in your care | [Items in the store](https://vendordue.com/docs/items-in-the-store#lost-or-damaged) |
| **Goodwill refund** | Their part of a refund no product explains | [Activity › Needs attention](https://vendordue.com/docs/reading-activity#a-refund-no-product-explains) |
| **Adjustment**, with your reason | An amount you added or took off by hand | Add an adjustment, below |
| **Adjustment** | A refund on a sale from before your record, taken off | [Activity › Needs attention](https://vendordue.com/docs/reading-activity) |
| **Opening balance** | Money owed from before your record started | Owed from before, below |

Each opens like a sale, with a timeline that says what happened, when, and who did it.

## Add an adjustment

For anything no other button covers: a mispriced item, a sale counted under the wrong vendor, money paid twice, a refund the store decides to cover. On a vendor's **Money** tab:

1. Press **Add an adjustment** under **Toward their next payout**. While that line is closed, press **Add** at its end instead, then **An adjustment**.
2. Type the **Amount**. Put a minus in front to take money off.
3. Pick the **Date** it's for. Today is filled in.
4. Write the **Reason**, like "Mug priced at $28.00, sold at $18.00". The vendor reads it on their payout.
5. Add notes under **Anything else**; only you and your team see those.
6. Press **Add adjustment**.

It goes on their next payout as **Adjustment**, named by your reason, with "Added to your share" or "Taken off your share" under it. Until a payout carries it, **Remove** takes it off. Once it's on a payout, it stays; put a mistake right with another adjustment.

(example) Alder Ceramics' mug was tagged $18.00 instead of $28.00. At their 60% that's $6.00 they should have earned. Add an adjustment of 6.00 with the reason "Mug priced at $28.00, sold at $18.00", and their next payout carries it.

## Owed from before

When you started, you may have owed some vendors for sales from before your **Record start** day. That's an **opening balance**. On a vendor's **Money** tab:

1. Press **Owed from before** under **Toward their next payout**, or **Add** at the end of the closed line, then **Owed from before**.
2. Type the **Amount**. "Put a minus in front if they owe you."
3. Pick **Owed since**: today or an earlier day.
4. Say **Why**, like "Carried over from our old spreadsheet". Add notes under **Anything else**; only you and your team see those.
5. Press **Add it**.

It goes on their next payout as **Opening balance**. Until a payout carries it, **Remove** takes it off: "To change the amount, remove this and add it again." Once it's on a payout, it stays.

> **Careful:** Owed from before is for money from before your record started. The vendor sees it as **Opening balance**. For a correction today, use [Add an adjustment](https://vendordue.com/docs/adjustments#an-amount-by-hand) instead.

## Putting a mistake right

Nothing recorded is rewritten. You add a line that corrects it, and both stay in the record.

| The mistake | Put it right with |
| --- | --- |
| A payment recorded wrong | Void it and record it again. See [Record a payment](https://vendordue.com/docs/record-a-payment#fix-a-payment-you-recorded) |
| A charge that shouldn't have been made | **Take back** that day. See [Charges and bills](https://vendordue.com/docs/charges-and-bills#stop-remove-or-take-back) |
| A bill marked paid by mistake | **Undo payment** on the bill. "The record keeps both the payment and the undo." |
| An item marked lost by mistake | **Undo** the mark. Its payment is taken back too |
| An opening balance or adjustment with the wrong amount | Remove it and add it again, if no payout carries it yet; once one does, add an adjustment for the difference |
| A consignor rate that was wrong | Change it. Later sales use the new rate; past sales keep theirs. [Add an adjustment](https://vendordue.com/docs/adjustments#an-amount-by-hand) for the difference on the past ones. See [Change a consignor rate](https://vendordue.com/docs/change-a-rate) |
| A sale under the wrong vendor | See [Finding a sale](https://vendordue.com/docs/finding-a-sale#a-sale-went-to-the-wrong-vendor) |

> **For your accountant:** Every line is append-only. A correction is a new line dated the day it was made, carrying who made it and why, and a payout once landed never changes. Reconcile a period by its lines: the original, then each correction after it.

## Who can add them

Only an Admin. A Viewer sees every line and its reason, but can't add or remove one.

## Common questions

**Can I edit a sale's amount directly?** No. A sale's working is kept as it was. Add a line for the difference, so the record shows both.

**Does the vendor see the reason I type?** They see the line's name, like Booth rent or Opening balance. The notes under Anything else are only for your team.

**Why can't I remove a line that's on a payout?** A landed payout is a record you both rely on. Add a correcting line instead, and both stay visible.

Checked against VendorDue on 2026-10-08.