Your PayPal or Venmo

Some stores pay through PayPal or Venmo, straight from their own PayPal balance. To be paid that way, they need your address, and it's safest coming from you rather than typed by someone else.

Add it#

On Payouts, below what's owed and paid to you, press Add PayPal or Venmo. "Add one only if Fernhill Pottery pays you through PayPal or Venmo."

• PayPal: "The email on your PayPal account".
• Venmo: "The phone number on your Venmo account". "The email works too, if that is how you sign in to Venmo."

Press Save, and confirm it's you. The first address you add is used straight away: "Saved. This is where you get paid."

If you sell through several stores, add it at each store that pays this way.

Change it#

Press Change beside your address. A change waits 48 hours before it's used: "Saved. The change takes effect in 48 hours, and we emailed you a link to stop it."

While it waits, your page says "Changing to" the new address on its day: "Until then, payments go to the address above." An email goes to your sign-in address and to your old payout address, each with Stop this change.

The wait is there in case someone else ever gets into your account. If you didn't make the change, press Stop this change, then change your password.

Who sees it#

• The store sees enough to recognise it on their screens, like Venmo •••• 0123. The full address goes only into the payment file an Admin downloads after confirming it's them.
• Other vendors never see it.
• It's encrypted with the store's own key before it's saved.

When it looks wrong#

A payment says "Waiting for you"#

PayPal sent it, but your PayPal account isn't ready to receive it, or the address isn't on an account yet. Sign in to PayPal and claim it. Unclaimed money goes back to the store after 30 days, and you're owed it again.

A payment says "Came back"#

It didn't reach you, for example because the account is closed. It's owed to you again, and the store pays it again. Check your address first, and change it if it's wrong.

I got an email that my payout details are changing, and it wasn't me#

Press Stop this change in that email straight away. It works once. Then sign in, change your password, and check Devices in Account.

Common questions#

Can I be paid to my bank account?

Only by the store, outside VendorDue: transfer, check, cash or however you agree. VendorDue keeps PayPal and Venmo addresses only, never bank details. More

Do I pay a fee?

VendorDue charges you nothing. PayPal or Venmo may charge to receive some payments, depending on your account. More

Does adding PayPal mean I'm paid sooner?

No. It changes how the store can pay you, not when. See When you're paid. More