# Finding a sale

Sales > Activity · Guide · https://vendordue.com/docs/finding-a-sale

**In short:** Search Activity by order number, product, SKU, vendor or amount, or narrow it with Filters. Search reads typos and dates too. From anywhere in the app, ⌘K or Ctrl K finds pages, settings, vendors and orders.

Who: Admin, Viewer. Where: Activity.

A vendor calls: "I sold a mug last month and haven't seen it." Here's how to find it in under a minute.

## Search

In **Activity**, type in the search box, or press **/** to jump to it. It reads:

| Type | Finds |
| --- | --- |
| An order number, like `1047` | The sales and refunds on that order |
| A product or SKU, like `mug` | Every sale of products whose name or SKU has it |
| A vendor, like `alder` | Everything of theirs |
| An amount, like `72` | Sales whose revenue or vendor's share is $72.00 |
| A date, like `3 sep` | Offers to show that day |

As you type, a list offers what it found across your whole store, under **Look for**, **Orders**, **Products** and **Vendors**. Use the arrow keys and Enter, or press one.

VendorDue doesn't keep customer names, so a name finds nothing. Search by the order number instead: it's on the customer's receipt and in Shopify.

## When nothing matches

Activity says **Nothing matches**, and offers **Closest in your store**: names it has that are close to what you typed, so "alder ceramcs" still finds Alder Ceramics. Press one to search for it.

If a date range is set, **Search every date** drops it. **Clear the search** starts again.

## Filters

**Filters** narrows the list by vendor, stage, kind, dates and currency. See [Reading Activity](https://vendordue.com/docs/reading-activity#search-and-filters) for every choice.

Useful ones:

- **State: On hold**, for "why hasn't this vendor been paid?" Each row says what it waits for.
- **Jump to: Next pay day**, for what's about to land.
- **Kind: Refunds**, to see every return in a month.

Filters stay in the address, so you can bookmark a view you use often.

## From somewhere else

- **A vendor's page:** on their **Summary**, **Everything that happened with them** opens Activity filtered to them.
- **A payout:** every line on it opens its sale. See [How a payout lands](https://vendordue.com/docs/how-a-payout-lands).
- **Anywhere:** press ⌘K on a Mac or Ctrl K elsewhere, or press **Search** at the top of the sidebar. It finds pages, settings, vendors and orders.

## When it looks wrong

### A sale isn't in Activity

- **It's very new.** VendorDue hears about orders from Shopify within moments, but a busy day can take a few minutes. The round arrow at the top of the sidebar, **Check Shopify now**, reads your store straight away.
- **It's before your record started.** VendorDue counts sales from your **Record start** day. See [Store setup](https://vendordue.com/docs/install-and-store-setup).
- **It's your own product.** A product with no vendor in Shopify is yours. Set **State** to **Your own products**.
- **It isn't paid yet.** Only orders paid in full in Shopify are counted. An order the customer pays later, like an invoice or cash on delivery, counts once Shopify marks it paid.

### A sale went to the wrong vendor

A sale belongs to the vendor named on the product in Shopify **on the day it sold**. If the product named the wrong vendor then, or a misspelling like "Alder Ceramic", the sale went there.

First fix the product in Shopify, so later sales go to the right vendor. A misspelled vendor that VendorDue had never seen shows up as **New from Shopify**, and its sales wait in **Activity > Needs attention** with no consignor rate.

VendorDue can't move a sale that's already counted to another vendor. To put it right:

1. On the wrong vendor's **Money** tab, **Add charge** for the share they got, charged once, named for the order: "Order #1047, not yours". It comes off their next payout.
2. On the right vendor's **Money** tab, press **Owed from before** and add the share they should have had, with the same reason.

The charge shows on the first vendor's payout under the name you gave it. The second shows as **Opening balance**, so tell the vendor what it is. See [Adjustments and corrections](https://vendordue.com/docs/adjustments#an-amount-by-hand).

## Common questions

**Can I search by customer name or email?** No. VendorDue doesn't keep them. Use the order number from the customer's receipt.

**Why does an amount search find two different sales?** An amount finds sales whose revenue or vendor's share matches it, so "72" can find a $72.00 share and a $72.00 sale.

**How do I find everything from one month?** Filters › Jump to, and pick the month.

Checked against VendorDue on 2026-10-06.